Store Policies
Shipping Delays - All shipment arrival estimates are just that, estimates. Once FedEx retrieves your order for delivery any delays that take place (e.g., inclement weather, damaged package, etc.) are beyond our control.
Damaged Shipments - Protection for you order is our top priority; we follow strict packing procedures including specialized inserts, when applicable, to best safeguard your product. However, if you have any concerns with the state of your order when it arrives, please contact the store and we will assist you.
Frozen Products - Some products may be damaged if they freeze during transit. We are not responsible for weather-related damage once an order leaves our facility. To reduce risk, consider expedited shipping and avoid ordering during severe cold.
Orders shipped outside of Florida are tax-free. and you don't need to submit a tax exemption. If your order is shipping within Florida and you are tax-exempt, please click here to upload your exemption certificate before completing your purchase.
Orders consisting of in-stock off-shelf items placed before 11AM EST ship same day. Orders placed after 11AM will ship the following business day.
Some of our products drop ship directly from the manufacturer. These Items are clearly marked and require extra processing time before shipping, typically 2-4 days.
We are partnered with FedEx and R&L Carriers for our shipping fulfillment. FedEx handles a majority of outbound product, though we ship pallets via R&L.
It depends on where you are, orders processed here will take 1-7 business days to arrive through standard ground shipping. Delivery details will be provided in your confirmation email.
Certain products are disallowed from expedited shipping options, keep an eye out for the hazardous materials warning icon on specific products.
We offer custom color options for several products on our site. If you request a custom color with your order, it will add an additional 1-3 days processing time before shipment.
We ship most orders from our store location at 4493 36th Street Orlando FL 32811. Some of our products ship directly from the product manufacturer. You'll find detailed shipping information on each product page.
Contact Us
Do you have any questions?
We’re available by phone Monday to Friday, 8:00 AM to 5:00 PM. Drop us a line—we’re happy to help!
(407) 246-5118
Prefer email? You can reach us at contact@starscenic.com — we’ll get back to you as soon as we can.